If you are considering a regular cleaning service, you're sure to have lots of questions to ask us.
OUR CLEANING SERVICES
What types of cleaning do you do?
Our types of cleaning fall into the following categories –
What is included in each type of clean?
All cleans are tailored to each individual client during the walkthrough and the checklists will reflect this. For more information, refer to our separate checklists provided on request.
Do you wash my dishes/ change my bed?
Yes, if this is agreed during the walk-through.
Do you mind if pets are at home?
No, not at all - we are very pet friendly! If requested, we’ll let the pet out or into the house and put fresh water down for them during our visit. Best of all, we love to spoil our furry friends - if the client leaves out a pet's favourite treat! (We will often take a picture of the pet and send it to the client if they are being super cute!)
Will I get everything in writing?
A client welcome pack is given to domestic clients before the first clean. This means everyone is clear what is expected and provided as part of our service.
Our types of cleaning fall into the following categories –
- Standard cleaning – also known as regular cleaning/ maintenance cleaning. This is basically a ‘visual’ clean - that is to say we clean what we can see. An example can be a microwave where we would wipe down the outside of the appliance.
- Deep cleaning – can also be classed as ‘End of Tenancy’ clean, or an after builders clean. This is a much more in-depth clean. We clean under, behind, on top of and inside everything possible. Using the microwave example, during a deep clean we would also clean inside of the appliance, pulling it out and cleaning both behind it and under it.
- Commercial Cleaning - providing professional cleaning to various types of businesses and facilities. Commercial cleaning creates a clean and healthy environment for employees, customers, and visitors, as well as enhancing the image and reputation of the business.
- Specialist Cleaning - This type of cleaning is usually performed in situations where regular cleaning methods are not sufficient or appropriate, such as after a fire, flood, crime scene, biohazard, graffiti, etc.
What is included in each type of clean?
All cleans are tailored to each individual client during the walkthrough and the checklists will reflect this. For more information, refer to our separate checklists provided on request.
Do you wash my dishes/ change my bed?
Yes, if this is agreed during the walk-through.
Do you mind if pets are at home?
No, not at all - we are very pet friendly! If requested, we’ll let the pet out or into the house and put fresh water down for them during our visit. Best of all, we love to spoil our furry friends - if the client leaves out a pet's favourite treat! (We will often take a picture of the pet and send it to the client if they are being super cute!)
Will I get everything in writing?
A client welcome pack is given to domestic clients before the first clean. This means everyone is clear what is expected and provided as part of our service.
EQUIPMENT & CONSUMABLES
Do you bring your own cleaning products?
Yes, we bring our own basic cleaning products for a regular clean. But we will also use client’s products if requested and if there are special requests for certain products to be used. For a deep cleaning service, we bring and use all of our own cleaning products.
If we use a client’s product and it runs out, we will leave the empty bottle in a visible place - This acts as a reminder that the product needs replacing ready for the next clean.
Do you bring your own vacuums, mops etc.?
We use a combination of both our equipment and the client's - this is agreed during the walkthrough. Clients are requested to ensure their vacuum has been emptied and is in good working order. If not, this may hamper our ability to do our best for you.
Where there is a need for additional equipment, this will be discussed and agreed upon during the walk-though. Any and all equipment will be used once, then fully disinfected before its next use. This step helps reduce any possible cross-contamination between properties.
Do you wear shoe covers / PPE?
We take health and safety very seriously and we conduct a risk assessment for each job we do. The risk assessment determines what PPE we wear for each job. If that shows shoe covers, gloves, masks are required, then our cleaners will wear the appropriate attire. We always ensure we remove shoes that have been worn outside when entering a client’s property.
Yes, we bring our own basic cleaning products for a regular clean. But we will also use client’s products if requested and if there are special requests for certain products to be used. For a deep cleaning service, we bring and use all of our own cleaning products.
If we use a client’s product and it runs out, we will leave the empty bottle in a visible place - This acts as a reminder that the product needs replacing ready for the next clean.
Do you bring your own vacuums, mops etc.?
We use a combination of both our equipment and the client's - this is agreed during the walkthrough. Clients are requested to ensure their vacuum has been emptied and is in good working order. If not, this may hamper our ability to do our best for you.
Where there is a need for additional equipment, this will be discussed and agreed upon during the walk-though. Any and all equipment will be used once, then fully disinfected before its next use. This step helps reduce any possible cross-contamination between properties.
Do you wear shoe covers / PPE?
We take health and safety very seriously and we conduct a risk assessment for each job we do. The risk assessment determines what PPE we wear for each job. If that shows shoe covers, gloves, masks are required, then our cleaners will wear the appropriate attire. We always ensure we remove shoes that have been worn outside when entering a client’s property.
TERMS OF SERVICE
Do you offer a tailored service?
Yes, we do offer a tailored service to suit your needs. During the initial walk-through, your individual requirements are discussed and agreed. Any add-on services are also discussed in advance.
Do you have a satisfaction guarantee?
Customer care is a priority for us - its helps us to ensure high standards, and we want you to remain happy with our service! However if a client is unhappy with any aspect of the cleaning service we have provided, we will help rectify our mistake. Please notify us within 24 hours of the clean being completed and we will return to address any issues highlighted. If you feel like we can be doing more to make your experience better, please let us know as soon as you can.
How will you gain access to my home?
Clients often will give us a key to their property, or hide the key somewhere safe. We will use it to let ourselves into the property and then post it through the letterbox once we have finished the clean. If the client has a key lock box, they can give us the code to the lock box and we will gain entry that way. Alternatively, we even collect the key from a neighbour and return it once we have completed.
Yes, we do offer a tailored service to suit your needs. During the initial walk-through, your individual requirements are discussed and agreed. Any add-on services are also discussed in advance.
Do you have a satisfaction guarantee?
Customer care is a priority for us - its helps us to ensure high standards, and we want you to remain happy with our service! However if a client is unhappy with any aspect of the cleaning service we have provided, we will help rectify our mistake. Please notify us within 24 hours of the clean being completed and we will return to address any issues highlighted. If you feel like we can be doing more to make your experience better, please let us know as soon as you can.
How will you gain access to my home?
Clients often will give us a key to their property, or hide the key somewhere safe. We will use it to let ourselves into the property and then post it through the letterbox once we have finished the clean. If the client has a key lock box, they can give us the code to the lock box and we will gain entry that way. Alternatively, we even collect the key from a neighbour and return it once we have completed.
OUR TEAM
Are you DBS checked?
Yes, all our cleaners are checked.
Do you work in pairs?
Sometimes it is not necessary or cost effective for two or more staff to be in attendance. So we clean solo, in pairs or in larger teams, depending on the type of cleaning service required.
Will the same cleaner/cleaners come each visit?
We will always try to ensure that you have the same cleaner each visit. But due to having to isolate or holidays, sickness and appointments, having the same cleaner may not always be possible. We would rather substitute your cleaner to still be able to provide you with a service, rather than having to cancel your clean altogether.
Yes, all our cleaners are checked.
Do you work in pairs?
Sometimes it is not necessary or cost effective for two or more staff to be in attendance. So we clean solo, in pairs or in larger teams, depending on the type of cleaning service required.
Will the same cleaner/cleaners come each visit?
We will always try to ensure that you have the same cleaner each visit. But due to having to isolate or holidays, sickness and appointments, having the same cleaner may not always be possible. We would rather substitute your cleaner to still be able to provide you with a service, rather than having to cancel your clean altogether.
CHANGES TO SERVICE
What do I do if I need to change the time of my cleaning?
You will need to contact us via telephone or email to inform us giving at least 48 hours notice. Please see information above for more information on our cancellation policy. Wherever possible, we will always try our best to be as accommodating as possible and arrange alternative slots if required.
What is your cancellation process?
We require 48 hours notice to cancel, and/or change, your appointed cleaning slot. This will hopefully enable us to try and re-fill the slot, so everyone is kept happy. However, we fully understand that with the best will in the world life issues happen to all of us. No one can predict a sudden emergency (or being pinged by the COVID app!) In these situations, we will therefore take each situation on its own merits. Should you need to cancel your usual cleaning slot, due to suffering symptoms or in self-isolation, you will not be subject to a cancellation fee. If you wish to terminate our services, we require four weeks notice.
It is important that cleaners DO NOT attend your home if you, or somebody in your household has symptoms of coronavirus.
For temporary breaks to a normal cleaning schedule such as for holidays and appointments, we require advance notice to avoid incurring our usual fees. As these dates are usually known in advance and planned for, we will not deem these as a valid reason to not provide enough notice of cancellation of our cleaning services. Where we don’t receive advance notice of a cancellation, the full cost of the service will be charged to the client.
You will need to contact us via telephone or email to inform us giving at least 48 hours notice. Please see information above for more information on our cancellation policy. Wherever possible, we will always try our best to be as accommodating as possible and arrange alternative slots if required.
What is your cancellation process?
We require 48 hours notice to cancel, and/or change, your appointed cleaning slot. This will hopefully enable us to try and re-fill the slot, so everyone is kept happy. However, we fully understand that with the best will in the world life issues happen to all of us. No one can predict a sudden emergency (or being pinged by the COVID app!) In these situations, we will therefore take each situation on its own merits. Should you need to cancel your usual cleaning slot, due to suffering symptoms or in self-isolation, you will not be subject to a cancellation fee. If you wish to terminate our services, we require four weeks notice.
It is important that cleaners DO NOT attend your home if you, or somebody in your household has symptoms of coronavirus.
For temporary breaks to a normal cleaning schedule such as for holidays and appointments, we require advance notice to avoid incurring our usual fees. As these dates are usually known in advance and planned for, we will not deem these as a valid reason to not provide enough notice of cancellation of our cleaning services. Where we don’t receive advance notice of a cancellation, the full cost of the service will be charged to the client.
FEES & PAYMENT
How much per hour do you charge?
Before a price can be quoted, we would need to visit your property and do a walk-through with you to discuss your exact requirements. Please get in touch if you would like to know more about our fees.
How do I pay you?
We favour payment via bank transfers. Bank details are included within the welcome pack.
Prompt payment helps our small business enormously - we really appreciate clients who value our work. Our payment terms mean that Cleans should be paid on the day. Invoices are asked to be settled on the day of their receipt. If you are experiencing any issues with payment, dates etc. please get in touch with us as soon as possible.
Before a price can be quoted, we would need to visit your property and do a walk-through with you to discuss your exact requirements. Please get in touch if you would like to know more about our fees.
How do I pay you?
We favour payment via bank transfers. Bank details are included within the welcome pack.
Prompt payment helps our small business enormously - we really appreciate clients who value our work. Our payment terms mean that Cleans should be paid on the day. Invoices are asked to be settled on the day of their receipt. If you are experiencing any issues with payment, dates etc. please get in touch with us as soon as possible.
KLEAN & TIDY 4 U
Are you insured?
As a responsible, reputable cleaning company, we are insured.
How long have you been in business?
Klean & Tidy 4 U has been operating as a company since September 2019. However our individual team members have clocked up many, many more years of experience!
Do you have client testimonials/ reviews for me to see?
Absolutely! These can be found on our website and facebook page. We always encourage and welcome any reviews from clients and are very proud of our 5 star reviews.
As a responsible, reputable cleaning company, we are insured.
How long have you been in business?
Klean & Tidy 4 U has been operating as a company since September 2019. However our individual team members have clocked up many, many more years of experience!
Do you have client testimonials/ reviews for me to see?
Absolutely! These can be found on our website and facebook page. We always encourage and welcome any reviews from clients and are very proud of our 5 star reviews.